Test: {{test}}
HasConnectedOnce: {{onlineUsersProxy.hub.status.hasConnectedOnce}} | isReconnecting: {{onlineUsersProxy.hub.status.isReconnecting}} | isDisconnected: {{onlineUsersProxy.hub.status.isDisconnected}} | isConnected: {{onlineUsersProxy.hub.status.isConnected}}
Connectionstate: {{onlineUsersProxy.hub.status.friendlyConnectionState}}[{{onlineUsersProxy.hub.status.connectionState}}]
showLockUserScreen: {{onlineUsersProxy.lockUserScreen}}
Hide by checking

Locked screen

The administrator has locked your screen

  • 3dbg
    Create
    ,
    confirm
    ,
    assign
    ,
    solve
    and
    accept
    .
    FirstLineSupport
    enables
    first
    class
    support
    to
    your
    customers
    .
  • 3dbg
    We provide
    Fast
    ,
    simple
    ,
    secure
    ,
    available
    and
    affordable
    cloud
    application
    development

About FirstLineSupport When the customer and organization is in focus

FirstLineSupport has been developed with the support organization and the customer in focus. You define your organizational matrix and the system reflects the way your support team operates.

FirstLineSupport has a simple standardized process as a base. Surrounding components are easily tailored to your needs. Exemples are:

  • How tickets are entered
  • Communication within your organization and customers
  • Design externally and internally

Implementation is easily made as functionality is prebuilt even though tailord to your organization.

FirstLineSupport is the system I always wanted when working with support in multiple organizations. I have taken the best features I came across and built a few that I always thought were missing. My ambition is to build a system that the support staff love and their positive energy is transferred into to world class customer service.

Daniel Tiru - IT-architect and founder of Molndrift

Line configuration matrix

FirstLineSupport has a standardized process that makes sure that your customers get the support they deserves.

Who we are We are devoted to bring all pieces in cloud development, operations and support together

Molndrift is built on the idea that there are no real boundaries between Development, Operations and Support. The boundaries we see, are in our minds and culture between the groups who both benefit of working closely together. This also gains better quality.

In the ideal world there are no such thing as errors, downtime and unhappy customers, only brilliant web applications that are available, secure, affordable and support the functional needs.

Change in technology is easier to control than change in human behavior. Our support tool FirstLineSupport was invented to solve these problems.

The Molndrift company

  • Molndrift is Swedish for "Cloud Operations"
  • Molndrift was founded in 2010 by the innovator Daniel Tiru
  • Privately owned and funded
  • Products and services as a stepping stone into the clouds

Christina Erikson
Chief Executive Officer

Daniel Tiru
Founder, software and infrastructure architect

Contact us Keep in touch




Your message was successfully sent!

Your message was not sent, please check the form for validation errors!

  • Address
  • Döbelnsgatan 21, Stockholm, Sweden
  • Phone number
  • +46 8 402 04 90