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FirstLineSupport has been developed with the support organization and the customer in focus. You define your organizational matrix and the system reflects the way your support team operates.
FirstLineSupport has a simple standardized process as a base. Surrounding components are easily tailored to your needs. Exemples are:
Implementation is easily made as functionality is prebuilt even though tailord to your organization.
FirstLineSupport is the system I always wanted when working with support in multiple organizations. I have taken the best features I came across and built a few that I always thought were missing. My ambition is to build a system that the support staff love and their positive energy is transferred into to world class customer service.
Daniel Tiru - IT-architect and founder of Molndrift
Line configuration matrix
Molndrift is built on the idea that there are no real boundaries between Development, Operations and Support. The boundaries we see, are in our minds and culture between the groups who both benefit of working closely together. This also gains better quality.
In the ideal world there are no such thing as errors, downtime and unhappy customers, only brilliant web applications that are available, secure, affordable and support the functional needs.
Change in technology is easier to control than change in human behavior. Our support tool FirstLineSupport was invented to solve these problems.
The Molndrift company